🛡️ SIZE GUARANTEE

Refund Policy & Size Guarantee

Last Updated: 8 October 2026

Our Size Guarantee

If a photo formatted by USVisaPhotoAI is rejected by the US Department of State, USCIS, or a foreign passport/visa authority for dimensional or technical sizing reasons, we will remake your photo for free or issue a full refund when you contact us within 30 days of purchase with proof of rejection. Please note rejections for non-dimensional factors (e.g. smile, lighting, eye obstruction) are not covered.

1. Eligible Refund Scenarios

You can request a free remake or a full refund under the following circumstances:

Rejection for Sizing Dimensions:Your photo was rejected by the US Department of State, USCIS, or a supported passport/visa office specifically due to dimensions, cropping, or margin tolerances generated by our tool (accompanied by rejection proof).
Technical System Delivery Failure:You were charged, but a server error prevented download of your photo and print sheet, and our support team was unable to fulfill your files within 24 hours.
Accidental Duplicate Charges:You were billed multiple times for the same photo processing session due to network or payment gateway latency.

2. Ineligible Refund Scenarios

Refunds cannot be granted in the following scenarios, as they depend on the user’s original capture and compliance:

  • User Guideline Violations: Rejection caused by factors clearly outlined in our photo checklist (e.g. wide smiling, closed eyes, sunglasses or glare on eyeglasses, blur, or face obstructions).
  • Change of Mind: Requesting a refund after generating and downloading a compliant photo simply because your travel plans changed.
  • Incorrect Country Selection: Sizing formatted accurately for the country you selected (e.g. US 2×2″ was selected when 35×45 mm was needed).
  • Absence of Verification: Claiming rejection without furnishing the written notice or email from the passport authority.

3. How to Request a Refund

To submit a claim, email our support team at support@usvisaphotoai.pro within 30 days of purchase, including:

  1. Your Full Name & Email Address used during the transaction.
  2. Result ID or Payment Reference (from your confirmation receipt).
  3. Reason for Request (clear explanation of the issue).
  4. Proof of Rejection (screenshot or copy of the agency rejection notice).

4. Processing Timelines

Our team reviews refund requests within 2 business days. Once approved:

  • Refunds are returned directly to your original payment method.
  • Funds typically appear on your statement within 3 to 5 business days, depending on your financial institution.

5. Contact Support for Assistance

If you experience any issue with your download or have questions regarding a refund request, reach out directly:

support@usvisaphotoai.proContact Form